Shipping Policy At Akua Skin & Hair Science
We kindly request that you consolidate the products you wish to order to help optimize the carbon footprint associated with shipping. Our goal is to reduce the resources needed for packaging, documentation, and transportation, as well as to minimize pollution. We appreciate your understanding and cooperation.
1. Order Status & Tracking
● All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days of payment confirmation. Please note that processing times may vary due to factors such as online security checks, shipping restrictions, payment authorization, and order packing.
● An email confirmation will be sent upon receipt of your order. Once your order is dispatched, you will receive a second email containing your tracking number.
● If no one is available to receive the package, additional re-delivery charges may apply. To facilitate delivery, please provide your contact number at checkout so the courier can reach you in case of any unforeseen circumstances.
2. Taxes, Duties & Tariffs
For international orders, you will be responsible for any applicable import taxes, duties, and tariffs as mandated by your country’s laws for customs clearance.
3. Mode of Payments
We accept payments through:
● VISA/MasterCard credit and debit cards
● American Express
● NetBanking via Razorpay
4. Returns
With over 20,000 satisfied customers over the past 7 years, we stand by our products:
