Terms & Conditions

Terms & Conditions At Akua Skin & Hair Science

Welcome to AKUA. These Terms and Conditions govern your use of our website https://akua.co.in and the services offered on or through it, including product purchases, user accounts, guest checkout, and payments via Razorpay.

By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our site.

1. Use of the Website

• - You may browse the site, add products to your cart, and place orders either by creating an account or as a guest.

• - You are responsible for ensuring that any information you provide is accurate and up to date.

2. Account & Guest Checkout

• - Registered users must maintain confidentiality of their login credentials.

• - Guest users can checkout without registration; however, accurate contact and delivery details must be provided.

• - We reserve the right to disable any account if suspicious activity is detected.

3. Product Information

• - All products are displayed with as much accuracy as possible including images, pricing, ingredients, and usage instructions.

• - We reserve the right to change product information, availability, or discontinue products at any time without notice.

4. Orders & Payments

• - Orders can be placed using Razorpay, which supports multiple secure payment modes (Credit/Debit Cards, UPI, Net Banking, etc.).

• - Successful payment confirms the order. You will receive an email/SMS confirmation.

• - We reserve the right to cancel orders in case of:

  • - Incorrect pricing or product information

  • - Non-availability of stock

  • - Suspicious or fraudulent transactions

5. Shipping & Delivery

• - We offer free shipping across India.

• - Delivery timelines vary based on location but typically range between 3–7 working days.

• - Any delivery delay caused by courier partners or external factors will be communicated via your registered contact method.

6. Cancellations, Returns & Refunds

• - Orders can be canceled before dispatch by contacting customer support.

• - We accept returns within 7 days of delivery only if the product is:

  • - Damaged during transit

  • - Incorrectly delivered

  • - Expired or defective

• - Returns must be unused and in original packaging.

• - Refunds are processed within 5–7 business days after product inspection and approval.

7. Intellectual Property

• - All content on this site including logos, images, product descriptions, and graphics are the property of AKUA and protected by copyright.

• - You may not use, reproduce, or distribute our content without written permission.

8. Limitation of Liability

• - We are not liable for any direct or indirect damages arising from:

  • - Product misuse

  • - Delays or failures in delivery beyond our control

  • - Unauthorized use of your account or credentials

9. Privacy Policy

- Your data is handled as per our Privacy Policy, ensuring confidentiality and security of all personal and payment information.

10. Governing Law

- These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of Ahmedabad, Gujarat courts.

11. Contact Information

- If you have questions about these Terms or need support, please contact:

AKUA
📍 Block C-703/B, Ganesh Meridian, Opp. Kargil Petrol Pump, Nr. Gujarat High Court, SG Hwy, Sola, Ahmedabad, Gujarat 380061.
📞 +91-9173460238
📧 care@akua.co.in